BMC Helix ITSM is industry-leading service management that uses intelligent automation to transform best-practice ITSM principles you’ve come to appreciate from Remedy into the modern agile service solutions businesses need. Including the first services support suite accredited for ITIL v2, v3 and v4.

• Eliminate at least four months of ITIL process definition and customization
• Fast-track your ITIL initiatives up to 50 percent
• Eliminate up to 90 percent of incident alarms and reduce disruptions by 75 percent or more Improve customer satisfaction by more than 25 percent
• Cut vendor spend by 10 percent, and improve staff utilization by up to 50 percent
• Because BMC solutions support ITIL processes out-of-the-box, you get immediate value and you don't need to be an ITIL expert to reap the benefit of your implementation.  BMC has a proven track record of successful ITIL implementations and documented customer ROI.